Delete your account

Last updated: 1 October 2026

This translation is provided for convenience. If there is any discrepancy, the Portuguese version prevails.

You can delete your Fotosfy account and all its data at any time. Deletion is permanent and cannot be undone.

How to request it

In the app: Settings → Delete account. You confirm with your password and by typing EXCLUIR, and the deletion happens straight away.

By email (alternative): send a message from your account’s email address to fotosfy.admin@gmail.com with the subject “Delete my account”. We will reply to confirm the request and complete the deletion within 15 days.

What is deleted

• Your account and your login.
• All photos and files.
• Albums, memories, parties, guests and the photos they sent.
• Shared album links — they stop working.
• Connected TVs — they are disconnected.
• Connections to Telegram chats — the bot stops saving photos for you.
• Your subscription is cancelled straight away, with no further charges and no automatic refund — to exercise your right to cancel, write to fotosfy.admin@gmail.com.

What may be kept

• Record of the deletion: email, name, dates, IP address of the request, plan and subscription (with the Stripe customer ID) and counts (never photos), kept for 5 years to comply with legal obligations and respond to authorities.
• Payment records, kept by Stripe for the period required by tax law.
• Backups, which are overwritten within 30 days.

Before you delete

Keep a copy of any photos you want to hold on to: they cannot be recovered after deletion.

Only want to delete some photos or albums? You can do that in the app itself, without deleting your account.

Questions: fotosfy.admin@gmail.com.